Design a hunt group that actually gets answered: ring style, member order, no-answer timeout, overflow to voicemail/AA/external, plus business/after-hours schedule.
Most hunt groups fail because the overflow is missing — caller rings all members, no one picks up, call drops, customer calls a competitor. This tool picks the right ring style for your use case, sets sensible no-answer timing, and wires an explicit overflow path so every call ends up somewhere.
Set fields, click Generate Config.
Name, extension, DID.
Style + timing.
Where calls land when no one answers.
Business vs after-hours behavior.
Regular always rings member #1 first; fine when #1 is a senior rep who handles overflow naturally, terrible for fairness. Circular rotates after each answer — member who just took a call goes to the back of the line. Uniform is like circular but by time: least-recently-called gets the next ring. This is the fairest but can feel random to members. Simultaneous rings everyone at once — great for critical response teams, terrible for 20-person groups (chaos). Weighted lets you assign percentages per member; useful when some reps handle 2× the load of others.
Ring seconds per member is often set too high. 20 seconds is about 5 rings, which is plenty. Anything longer and callers hang up before overflow triggers. If you want longer total time, set 15 seconds per member × 4 members = 60 seconds total before overflow. Test from a real cell phone, not your desk, to feel the caller's experience.
Overflow is the real test. Always send to voicemail at minimum — never "busy tone" unless you're trying to discourage calls. For reception lines, overflow to a secondary group, then after-hours answering service. For support, overflow to a shared voicemail that pages the on-call engineer via email-to-SMS. The chain should have a clear endpoint — "voicemail" should always be the last fallback, not an endless loop of hunt groups.
Webex Calling supports up to 50 members. Keep under 10-15 for good experience.
Yes. Their phone will ring for any group they're in. Watch for call collision.
Yes if "Mobile" is enabled in the user's device settings.
Yes — toggle "Advance when busy" in the hunt group settings.
Main line +1214555-1000.
Ticket + phone intake.
East/West split.
Our UC Modernization Sprint designs hunt + AA + CC integrations so every call lands with the right team — no more dropped inbound.