Build an AA menu that sends callers to the right place the first time. Business hours, after hours, holiday, dial-by-name, and escape key — all emitted as Control Hub config and announcement scripts.
Good auto-attendants feel invisible — caller presses 2, lands on sales in under 4 seconds. Bad ones are mazes. This tool designs a flat, 5-option-maximum menu with mandatory escape-to-operator key, separate after-hours and holiday behaviors, and spoken-script prompts you can hand to a voiceover artist.
Fill fields, click Build AA.
Name, ext, DID, language.
1-4 options + operator.
Business, after-hours, holiday.
Ready-to-record prompts.
Flat, not deep. If a caller has to press more than 2 keys to reach a human, you've lost them. Maximum 5 top-level options, no sub-menus unless absolutely required. Most B2B deployments can fit in 3 options: Sales, Support, Operator. More options = more misrouting.
Mandatory escape to operator. Press 0 must always reach a real person (or an overflow group that reaches one fast). This is required under some accessibility regs and is just good practice. Also state the escape in the greeting: "Or press zero for an operator at any time."
Name your options with the department first, action second. Wrong: "For sales, press 1." Right: "Sales, press 1. Support, press 2." Callers are scanning for their destination, not waiting for verbs. Shorter prompts = faster navigation.
Holiday greeting changes, menu tree usually doesn't. Most orgs want "We're closed for the holiday, call back Jan 2" on holidays — not a separate menu. Set it as a greeting override with direct-to-voicemail on all keys. Use a separate holiday schedule in Control Hub with dates configured once per year.
Always record with a human voice. TTS is fine for option menus but the main greeting is the first thing a customer hears. Pay a voice artist $200 for a 30-second recording. You'll keep it for 5 years.
Configure a default route — usually to operator. Don't replay the menu indefinitely.
Yes — WAV or MP3, 8 kHz mono preferred. Upload in Control Hub → Features → Announcements.
Last name by default. Configurable per AA.
Yes — use "Selective Call Forwarding" rules on the AA for VIP numbers.
No receptionist, everyone has a DID.
Patient intake + appointments.
3 brands, shared phone number.
Our UC Modernization Sprint designs and records AAs for all sites — including voiceover coordination, uploads, and cutover testing.