Scorecard · UC Assessment
Benchmark your Cisco UC estate across 7 dimensions — versioning, E911, QoS, SBC/trunking, monitoring, DR, and cloud-readiness — and get a 90-day prioritization.
Most UC platforms were "finished" in 2019 and haven't been audited since. The scorecard surfaces the obvious risks — EoL phones, missing E911 dispatchable locations, no SBC, no synthetic call monitoring — in 3 minutes.
Score is out of 28 (7 dimensions × 4). 22+ is mature, 15-21 is solid, below 15 is exposure. The "priorities" block lists the three dimensions where you'd get the highest safety or cost-saving return in 90 days.
UC risk concentrates in predictable places. Versioning blows up as EoSM hits. E911 is a legal risk that actually gets CEOs on the phone. QoS determines call quality — without it, you're blind to jitter spikes. SBC is the keystone of resilience. Monitoring determines how fast you know. DR is why the business calls you at 3am, or doesn't. Cloud posture is the long-term cost story.
It maps loosely to Cisco's CVD for UC plus FCC E911 requirements (Kari's Law, RAY BAUM §506) — but it's opinionated.
Every 6 months, or after any major change (version upgrade, carrier change, cloud migration).
Score 18/28. Priorities: Upgrade to 14 SU (versioning), add dispatchable E911 (compliance), add synthetic call monitoring.
Score 24/28. Priorities: document DR runbook, add ThousandEyes to Webex Calling, finalize cloud-connect carrier redundancy.