Plan multi-site Webex Calling deployment: PSTN mode per location, emergency call routing, device registration, time zones — export a Control Hub-ready location template.
Every Webex Calling site is a location in Control Hub. Locations own their PSTN mode, emergency call address, time zone, main number, and default device registration. Mis-configure any of these and you break 911, auto-attendants, or PSTN outbound. This tool emits one row per location with all fields validated.
List your locations, click Generate Plan.
Display name + physical street for E911.
Cloud Connect / CCP / Local Gateway.
DID for auto-attendant, voicemail pilot.
Drives business hours across AAs.
Webex Calling supports three PSTN modes per location: Cloud Connected PSTN (CCP — via Cisco partner), Cloud Connect (Webex's own PSTN), and Local Gateway (LGW — your on-prem SBC/CUBE bridging to existing carrier). You can mix modes across locations but not within one location. LGW is required for bring-your-own-carrier scenarios and for PSTN in regions without Webex presence.
Emergency calls route differently per PSTN mode. CCP and Cloud Connect deliver 911 to RedSky or Intrado via the provider. LGW routes 911 through your on-prem PSTN — which means E911 service registration is your responsibility, not Webex's. For remote workers, use HELD (HTTP Enabled Location Delivery) — the client dynamically reports location per call, not per location config.
Time zone matters because auto-attendants and hunt group schedules use the location's time zone. If you run a 24/7 contact center across three cities, each location's business-hours menu will trigger at that location's local 9am — which is usually what you want, but check the assumption.
Yes but it's disruptive. Requires moving phone numbers between providers.
Yes — create one "Remote" location with HELD for dynamic 911.
No hard limit. Common deployments have 5-50 locations.
Yes — assign user to a different location in Control Hub; phone number may need to change.
Small biz, one office.
Standard mid-market.
Multi-country, multi-currency, mix of partners.
Our UC Modernization Sprint plans + executes onprem-to-Webex migration including all locations, numbers, and carrier coordination.