Enter agents, supervisors, features needed, and HA preference — get recommended license tier, seat counts, and mapped Flex Contact Center SKUs ready to drop into a quote.
UCCX licensing has two traps: buying Premium when Enhanced is enough, and buying Enhanced when you actually need callback, outbound dialer, or reporting — all of which are Premium-only. This tool maps your feature list to the minimum viable tier, then counts seats including supervisors, adds HA capacity where applicable, and returns both perpetual-style seat counts and Cisco Flex Contact Center subscription SKUs.
Enter counts + features, click Calculate License.
Standard / Enhanced / Premium. Features drive tier; don't over-buy.
Agents + supervisors. Concurrent (Flex) or named (perpetual).
HA means 2× VMs but 1× seat licenses — seats are site-licensed, not VM-licensed.
Cisco moved a lot of features from Enhanced to Premium over the past decade. If you're sizing against a 5-year-old quote, you'll likely find your feature list pushes you up. Premium-only features today: outbound dialer, Courtesy Callback, CUIC custom reports, Workforce Optimization integration, email & web chat channels, advanced APIs. Enhanced still covers skill-based routing and basic reporting — enough for maybe 30% of deployments.
For Flex Contact Center subscription, Cisco sells per named agent per month. Concurrent licensing is included at 1:1 ratio — you can't over-subscribe. The Flex SKU A-FLEX-CC-STD is Standard, A-FLEX-CC-EN Enhanced, A-FLEX-CC-PRE Premium. Supervisors consume the same SKU type as agents.
HA doesn't double the seat count — it doubles VM count. Two UCCX servers (Publisher + Subscriber) share the same license pool. For geo-HA (split sites), you still buy one seat count but need two site OVAs.
Flex uses concurrent — you buy N seats, any N logged in agents work. Perpetual uses named — each agent has a personal license.
UCCX includes 100 IVR ports per server in Enhanced/Premium. Standard is capped at 50.
No. Every agent on the same UCCX cluster must be the same tier.
That's UCCE (Enterprise) territory, not UCCX. UCCX tops out at 400 concurrent agents per cluster.
Skill routing, basic reports, no callback, no outbound.
Skill routing, callback, outbound dialer, compliance recording.
HA across two datacenters. Premium features.
Our UC Modernization Sprint includes license sizing + Cisco partner sourcing to land the right Flex tier at the best discount.