12 questions, 3 minutes — a 0–100 score of your Cisco Unified Communications environment and a ranked list of the fixes that move the needle most.
The UC Health Self-Score grades your Cisco Unified Communications environment across the 12 vectors we check in every paid Health Assessment: CUCM lifecycle, endpoint protocol, IM&P alignment, Unity voicemail posture, Expressway and MRA exposure, Smart Licensing state, DRS backup discipline, change management maturity, monitoring, documentation currency, support contract status, and Jabber / Webex App transition. Each answer maps to a Cisco-documented good practice and carries a weight that reflects how hard it bites when it goes wrong. You get a 0–100 score, a verdict, the three gaps that matter most for your environment, and a downloadable report — with a direct offer to get the full paid assessment if you want an independent written opinion.
Answer the 12 questions, click Score my environment.
Your environment is current, monitored, and supportable. Stay on patch discipline and watch LDoS dates rolling toward you.
You have 2–4 real gaps that will surface in the next 12 months. Either address them on your own schedule or book a paid assessment to sequence the fixes.
One or more production-impacting failures are overdue. This is the environment we most often get called into at 2 a.m. Treat this as a signal, not a scoreboard.
Every paid Cisco UC Health Assessment we deliver ends up covering the same vectors, regardless of the client's size or industry. Healthcare runs UC the same way a law firm does; what differs is the severity of the consequences when something slips. The 12 questions in this self-score are the reduced version of a full assessment — enough to give a useful verdict in under three minutes, not so few that one weak answer dominates the result.
The heaviest-weighted dimension is CUCM lifecycle (25 points). That's deliberate: an out-of-support CUCM is not a technical debt item, it's an active risk. Cisco stops shipping security patches at LDoS. If CVEs land post-LDoS — which they did for 11.5 in Q3 2025 — you have no official remediation path and compliance frameworks (SOC 2, HITRUST, PCI) flag the environment. That dominates every other dimension in our experience, which is why a 15/14/12.5 answer automatically keeps you in the Healthy zone as long as the rest of your discipline is average.
The second tier — endpoint protocol, DRS backups, and monitoring — is where real environments vary. SCCP is still everywhere in mid-market hospitals and legal firms because nobody wants to touch working phones, but every SCCP endpoint left on CUCM 14 is a blocker for the eventual 15 upgrade. DRS discipline is binary: either you've tested restore in the last 12 months, or you haven't, and if you haven't, your backup isn't real. Monitoring that pages a human is worth 4x email-only monitoring when it's 11pm on a Sunday.
The lighter-weighted dimensions — documentation, change management, Jabber/Webex transition — are less about availability and more about operating cost. Bad docs cost you an extra engineer per incident. Ad-hoc change management catches up to you on the third or fourth non-standard change. Jabber fading in favor of Webex App is only urgent if you have a licensing cliff coming up; otherwise it's a 12-18-month migration you can plan deliberately.
Rerun the score after any material change — an upgrade, a new support contract, a monitoring deployment, a backup policy change. The numbers shift; the relative ranking of your top-three fixes usually doesn't.
The 12 questions cover the same vectors we use in a paid Health Assessment: version support, endpoint protocol, backup posture, monitoring, licensing, change management, and documentation. Each answer maps to a Cisco-documented good practice. The score is weighted by severity of the gap, not by marketing convenience.
A 100-point scale lets each dimension carry different weight — an out-of-support CUCM is a 25-point deduction, a missing runbook is 3. Scoring on 10 would flatten those signals.
Yes. LDoS dates slide forward each year, which rolls 11.5-era environments from 'at risk' to 'critical' without you touching anything. Rerun after any upgrade, backup change, or contract renewal.
Yes. Every question has a 'Not sure' option that scores conservatively (assumes the worst). You'll still get a useful verdict.
The score is computed entirely in your browser. We only receive your data if you click 'Email me this report' and enter an address — otherwise nothing leaves your device.
CUCM 14 SU3, IM&P matched, Unity current, 100% SIP, Expressway X14.2, DRS nightly+tested, Smart Licensing compliant, NMS paging, CAB change mgmt.
CUCM 12.5, Unity 11.5 (2 majors behind), mixed SIP/SCCP, DRS nightly but never tested, RTMT email alerts only, ad-hoc change mgmt.
CUCM 11.5 past LDoS, no Smart Licensing, DRS broken, Jabber 2 years old, no monitoring, no support contract.
The Network & UC Health Assessment is a paid, written, independent review of your actual environment — not marketing. We verify every answer you just gave, add 30 more, and deliver a sequenced remediation plan with effort estimates.