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Cost per Call Calculator
Standard
Fully-loaded cost per handled call. Factors in agent wage, telco, platform, tooling, and shrinkage.
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Inputs
Calls per month
AHT (seconds)
Agent fully-loaded cost ($/hr)
Telco cost ($/minute)
Platform license ($/seat/month)
Seats
Tooling & QA ($/seat/month)
Occupancy (%)
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