Contact Center Health Dashboard Flagship

Drop any contact-center export — Genesys Cloud, Five9, NICE CXone, Zoom Contact Center, Dialpad, Talkdesk, or anything with queue/AHT columns. Get a full daily health read in under 15 seconds: service level, abandonment, occupancy, top queues, agent load, and an AI narrative telling you what's broken and what to fix first.

Browser-only. Your file stays on your computer. The AI summary sends only aggregated metrics — no agent names, phone numbers, or raw rows. Details.
One of our 43 deep-dive flagship tools. Covers every major CC platform — auto-detects the vendor from your column headers. Exports include a branded PDF executive summary and a ZIP bundle of every chart as PNG.
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Drop your export here, or

CSV or XLSX, up to 100 MB.

What columns do we expect?

We auto-detect exports from Genesys Cloud, Five9, NICE CXone, Zoom Contact Center, Dialpad CC, Talkdesk, and generic queue reports. If your columns don't match, we fall back to header-name guessing. Minimum viable schema:

timestamp, queue, agent, duration_sec, wrap_sec, hold_sec, outcome, abandoned

All of these header variants work: Interaction Start, Call Start Time, Queue Name, Talk Time, After Call Work, Wrap Up Time, Disposition, Abandoned In Queue, etc.

Where to get this export for your platform →