Connect Agent Productivity Tool Standard

Key metrics for amazon connect. Upload your Amazon Connect export โ€” analysis happens in your browser.

Browser-only. Your file stays on your computer. The AI summary sends only aggregated metrics โ€” no phone numbers, extensions, MACs, or raw rows. Details.
โฌ†๏ธŽ

Drop your export here, or

CSV or XLSX, up to 100 MB.

What columns do we expect?

We auto-detect exports from major vendors. If your columns don't match, we fall back to generic field matching.

ContactId, QueueName, Agent, InitiationTimestamp, ConnectedToAgentTimestamp, AgentTalkDuration, AfterContactWorkDuration

Where to get this export โ†’