Erlang X Multichannel Calculator

Blended staffing for voice + chat + email with concurrency. Agent count for a multichannel workload.

Privacy: All calculations run in your browser. Nothing you type or upload is transmitted.

What this tool does

Free multichannel Erlang calculator. Mix voice, chat, and email with concurrency factors. Get blended agent headcount.

How to use

1. Fill the inputs or paste your data.

2. Click the calculate/decode/audit button.

3. Review the KPIs, charts, and callouts.

4. Use the related-tools strip at the bottom for the next step in your workflow.

Notes

• This tool is for estimation and exploration, not legal or regulatory certification.
• Report issues or request features via the feedback tab on the right edge of the page.